1
Achieve ISO 9001:2015 certification
KPI: Certification granted · Target: Dec 2026
40%
2
Customer satisfaction ≥ 8/10
KPI: Avg feedback score · Target: ≥ 8.0
0%
3
Zero repeat nonconformities
KPI: Recurring CARs · Target: 0 per quarter
0%
4
Jobs completed on time ≥ 90%
KPI: % on-time · Target: ≥ 90%
0%
5
Reduce defect / rework rate
KPI: % requiring rework · Target: ≤ 5%
0%
6
All staff trained
KPI: Matrix completion · Target: 100%
20%
7
Reports within 5 days
KPI: Avg delivery time · Target: ≤ 5 days
0%
8
Zero safety incidents
KPI: LTI count · Target: 0 / year
100%